ITSM training: Delivering success through problem management
DELIVER! game-based learning, after-action report by Eetu Suikki. An operational warehouse in Sweden’s Småland county, is probably not...
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Nigel Hopkins
- Sep 25, 2022
- 1 min
The power of working together
Success in gameplay can often be dependent on cooperation - working together for the common good. DELIVER! is a semi-cooperative ITSM...
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Nigel Hopkins
- Dec 29, 2019
- 2 min
Removing the motivation for motivation
The importance of continually revisiting the motivation for design elements and mechanisms to ensure that the simulations stay relevant
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Nigel Hopkins
- Nov 10, 2019
- 2 min
A successful UPGRADE! - some design notes
This week I showcased the latest version of the trainer edition of UPGRADE!. This was the first time that the large format main board had...
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Nigel Hopkins
- Sep 14, 2019
- 2 min
Bringing incremental development and testing to Stabil-IT
Stabil-IT, the agile service management business simulation, has always contained the concept of life-cycling the solutions represented...
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Nigel Hopkins
- Jun 8, 2019
- 2 min
Leveraging game mechanics to extend game-based learning
Game-based learning delivers through the experience, the content and the game mechanics. This last area has much to offer...
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Nigel Hopkins
- Jun 6, 2019
- 2 min
KPI's - keeping score
Whilst most companies use measures, key performance indicators and dashboards, they may work against the overall company goals.
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Nigel Hopkins
- Mar 1, 2018
- 2 min
The silo challenge - with the best of intentions...
Specialized groups may effectively deliver in their area of responsibility but may also lead to a fractured view of the bigger picture.
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Nigel Hopkins
- Jan 28, 2018
- 2 min
Only gamers read rules - and that's a good thing
Over the past 5 years I have designed a number of applied board games aimed at cultivating a contextualised understanding of concepts and te
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