Nigel HopkinsNov 4, 20232 minITSM training: Delivering success through problem managementDELIVER! game-based learning, after-action report by Eetu Suikki. An operational warehouse in Sweden’s Småland county, is probably not...
Nigel HopkinsSep 25, 20221 minThe power of working togetherSuccess in gameplay can often be dependent on cooperation - working together for the common good. DELIVER! is a semi-cooperative ITSM...
Nigel HopkinsDec 29, 20192 minRemoving the motivation for motivationThe importance of continually revisiting the motivation for design elements and mechanisms to ensure that the simulations stay relevant
Nigel HopkinsNov 10, 20192 minA successful UPGRADE! - some design notesThis week I showcased the latest version of the trainer edition of UPGRADE!. This was the first time that the large format main board had...