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Fun, online business games delivering ITSM insight

Develop strategic thinking and a holistic mindset

Two sessions per week for European and American audiences. It's not just about the game, this is a great opportunity for networking and peer to peer discussion. Depending...
The Insight Online Challenge

* sessions will be run subject to interest

Online game sessions are an exciting way to get hands-on experience with ITSM training games. Participants can be part of teams of 1-3 players, and the total game time can range from 1-3 hours. Sessions can be either public or private, depending on the group's needs. Each team will learn how to work together to solve challenging problems in a fast-paced environment. With online game sessions, participants can develop their ITSM skills in an interactive and engaging way.

UPGRADE! online: Strategic planning and IT demand management 

You have been tasked to update your IT landscape. There's a lot going on in this challenging online business simulation game. You only have so much time to achieve your goals and generate the most business value...

  • Upgrade your facility's IT solution in each department

  • Train more co-workers to use the solutions

  • Improve the performance of your solutions

  • Integrate your solutions for better insight

  • Use your influence to get budget support from the department managers

  • Gain insight by analysing and reporting on your solutions

Images are from the Tabletopia platform

Stabil-IT online: Agile IT incident and release management 

Experience a full cross-section of service management. Starting with service desk where service requests and incidents are received for your attention. Incidents will of course need solving but requests will take up your time unless you can automate their handling. You may also find that you have to handle an emergency change to get your service back on track.

Along the way you will gain knowledge, making you more effective and revealing new improvements that can be made to your service.

  • Start by planning your sprint - an introduction to agile

  • Develop the next releases of your solution

  • Solve incidents and maintain the wikis

  • Perform root cause analysis to increase service resilience

  • Spend time to gain service insight and update the wiki

  • Listen to your users and carry our emergency changes

Images are from the Tabletopia platform

DEPLOY! online image

DEPLOY! online: Capacity planning and optimisation 

In DEPLOY! you are expanding your server-room to be able to support a number of new IT projects. Learn about license management to make sure that you can keep your costs down.

  • Create the capacity you need

  • Deploy IT projects to bring in money and create business value

  • Develop your team to become more efficient

  • Balance the workloads to minimise your operational costs

  • Bring in more team members to help you

Images are from the Tabletopia platform

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