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Understanding the big picture

Context is key

Knowing about IT practices and processes is only the first step. To be able to effectively implement one needs a holistic understanding of how they fit together - like pieces of a jigsaw.

Aligning on terminology

Effective communication

We rely heavily on words to communicate, often assuming that they mean the same to everyone.

We ensure that key terms have the same meaning across the board - avoiding wasted time and confusion.

Concept image of reaching a common understanding
Concept image of IT service management

Sharing the vision

Everyone on board

With an understanding of your IT process landscape and a common set of terms equally understood by all, the foundation is in place.

Now the transformation vision can be shared.

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