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A game of strategic planning

It takes careful resource management and close collaboration with your customer to deliver outstanding business value

Demand management

Customer engagement

Meeting with the department managers is vital deliver what they really need and to secure financial help along the way 

Be careful not to overstretch yourself by using more compute resources than you can afford

Upgrade systems

Delivering the latest version of your systems may give your business the edge it needs

Optimise systems

Careful adjustment of the systems and their resources will allow you to maximise their performance

User training

Give your users the extra knowledge they need to really get the most from the systems

Leverage data

Generate business value by creating insightful reports from the data in one or more of your systems

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Introductory game of UPGRADE! online at
UPGRADE! external resource track
UPGRADE! manufacturing solution
UPGRADE! Logistics solution
UPGRADE! planning section
UPGRADE! integration

Overview of UPGRADE!

UPGRADE! is a holistic business simulation game set in the business layer of corporate IT. It is a management game designed to support a game-based learning session with focus on strategic planning and demand management The game incorporates many ITIL practices including strategy management and relationship management.


In the game, each player or team is managing a small production facility comprising 4 departments; Administration, Manufacturing, Warehousing and Logistics. You are charged with modernising the IT landscape in your facility.

During the game, participants are constantly exposed to a need for strategic thinking through both tactical planning and strategic planning all with a backdrop of IT demand management. Players are rewarded for accurately planning their next set of actions.

The game as a whole requires careful timing and choice of the available actions in order that the maximum benefit is achieved with the limited financial and worker resources available.

Every step counts in this absorbing business simulation game, also available as a facilitated online simulation.

UPGRADE! is available as physical game, with a playable online version to support remote sessions and trainer development. 

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