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Learning concept


People shape the ITSM journey

As with many areas of business, IT service management (ITSM), along with IT operations management (ITOM), are built on people and processes, empowered by tooling and data. People are the foundation in terms of knowledge, understanding and vision. It is people that must know what success looks like in order that they may correctly define their processes, apply their tooling, and populate their data, steering all on a path of continuous improvement.


Knowledge, understanding and vision may change over time, leading to refinement in the steered path, or perhaps a complete change in direction. Whatever the case, the journey is led by you and your co-workers.

How can we help?

A shared understanding and common vision are critical in achieving long-lasting success. It is this vital element that Game-changing Insight seeks to support and develop through a range of unique board-games.


Our games create a shared experience, not only developing a holistic understanding of various aspects of ITSM and ITIL, but also the soft skills needed to apply them, such as teamwork, communication, and leadership. The games also develop an agile mindset.

Beyond the games themselves, we offer facilitated sessions either online or in person as well as training on how to get the most value from our games.

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Features of our games

Familiar scenarios

All games are based on scenarios that will be very familiar to anyone working in, or with, IT

Physical and virtual

The standard physical game experiences have been faithfully reproduced on-line so that they can be enjoyed across locations

ITIL aligned

Our games are specifically designed to incorporate and illustrate a wide range of ITIL terms and concepts

Highly memorable

Engaging emotions, and touch as well as hearing and vision improves memory retention

Variable difficulty

Our games can be adjusted to accommodate a range of knowledge and experience

IT service management with Stabil-IT online
Explore strategic planning with UPGRADE! online
DEPLOY! online train the trainer
Explore strategic planning with UPGRADE! online
UPGRADE! 3-player setup corrected M
Stabil-IT online train the trainer
DEPLOY! online train the trainer
IT service management with Stabil-IT online
UPGRADE! 4-player setup corrected M
Stabil-IT online train the trainer
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Benefits of our approach

Builds collaboration and removes barriers

Sharing the game experience  helps to build productive relationships within, and between teams

Cultivates Holistic mindset and Strategic thinking

The holistic nature of the games builds the "big picture" understanding of corporate IT

Develops ITIL practice and process understanding

Our games are built around many common ITIL processes, enabling participants to experience them in action.

Improve your ITSM

New operational insights

By playing our games you will learn key ITSM success factors that can be directly applied to your organisation

Over the gaming session, new individual and collective insights emerge, leading to new ways of delivering business value with IT

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