Simplifying IT service management
Game-changing insight is dedicated to helping develop and spread ITSM skills throughout organisations, through interactive ITSM training games. We provide an engaging and effective educational experience to corporate teams and educational institutions, helping them develop team building skills, common vision, and knowledge of ITSM best practices.
Our unique games are designed to challenge players to think strategically, holistically, and creatively, whilst providing a comprehensive learning experience that brings knowledge to life. This approach allows team members to gain insight into real-world IT service management scenarios with a focus on the key success factors of Value creation, Cost control, and Reliability.
People shape the ITSM journey...
What’s in a board game?
In general, a board game can be considered to have 6 areas to consider:
The subject of the game
The graphic content and game pieces
The active elements
The winning conditions
The players and their interactions
It is important to remember that a board game, especially a physical one, is experiential and immersive. Players interact with the game and each other, using sight, touch, hearing, and emotion. All of this leads to a shared, highly memorable experience.
Our ITSM training games leverage every aspect of a board game to deliver a meaningful and enjoyable learning experience that delivers real-world benefits.
What makes our ITSM training games special?
We carefully design every game area to deliver real value to your organisation.
The subject of our board games - ITSM
This provides the theme, context, and scenario. All our games are set in the world of IT service management. We make sure that this is easy to understand and relate to, being based on real-world situations that may often be familiar to our players. So, the games reflect something the players will often encounter in their daily work.
Graphic content and game pieces
These reinforce the subject of the game and, beyond that, we have ensured that they are consistent across our games. This makes it easy to understand that each game is part of a greater whole and how the various scenarios complement each other.
Active elements of the board games
The active elements represent the items with which you directly interact in the game. These are the items you are trying to control, plan, or manage such as incidents, capacity, improvements, integrations, and resources. These are direct representations of real-world elements and, where possible, we strive to use ITIL terminology and definition.
The game rules
The rules define the player behaviour and, by extension, reflect a corporate culture. Our game rules support a generalised corporate culture based on:
value-driven, holistic mindset
holistic, strategic thinking
agile, incremental improvement
If required, the rules can be adapted to vary the required behaviour to better align with a specific corporate culture.
The winning conditions
The winning conditions, encapsulate what it takes to succeed. The vision of success within a game aligns with practical success in the real-world. As with the rules, these can be modified to reflect a specific goal for a given session.
Last but by no means least are the players themselves. The games encourage the development of many soft skills including communication, negotiation, planning, team-work, adaptability, and more.
Features of our games
Familiar ITSM scenarios
All games are based on scenarios that will be very familiar to anyone working in, or with, IT service management
Physical and virtual
The standard physical game experiences have been faithfully reproduced on-line so that they can be enjoyed across locations
Our games are specifically designed to incorporate and illustrate a wide range of ITIL terms and concepts
Engaging emotions, and touch as well as hearing and vision improves memory retention
Our games can be adjusted to accommodate a range of knowledge and experience
Benefits of our approach to ITSM training
Builds collaboration and removes barriers
Sharing the game experience helps to build productive relationships within, and between teams
Cultivates Holistic mindset and Strategic thinking
The holistic nature of the games builds the "big picture" understanding of corporate IT
Develops ITIL practice and process understanding
Improve your ITSM skills
By playing our games you will learn key ITSM success factors that can be directly applied to your organisation
Our games are built around many common ITIL processes, enabling participants to experience them in action.
New operational insights
Over the gaming session, new individual and collective insights emerge, leading to new ways of delivering business value with IT