Unlock Your ITSM Potential with Game-changing Insight
Mission
Game-changing insight is dedicated to helping organizations learn and grow through interactive IT Service Management (ITSM) simulation board games. We strive to provide an engaging and effective educational experience to corporate teams, helping them develop team building skills, common vision, and knowledge of ITSM best practices.
Approach
Our games are designed to challenge players to think strategically and creatively, while providing a comprehensive learning experience that brings knowledge to life. Our unique approach allows team members to gain insight into real-world ITSM scenarios with a focus on the key success factors of Value creation, Cost control, and Reliability.
People shape the ITSM journey...
Features of our games
Familiar scenarios
All games are based on scenarios that will be very familiar to anyone working in, or with, IT
Physical and virtual
The standard physical game experiences have been faithfully reproduced on-line so that they can be enjoyed across locations
ITIL aligned
Our games are specifically designed to incorporate and illustrate a wide range of ITIL terms and concepts
Highly memorable
Engaging emotions, and touch as well as hearing and vision improves memory retention
Variable difficulty
Our games can be adjusted to accommodate a range of knowledge and experience
 |  |  |
|---|---|---|
 |  |  |
 |  |  |
 |
Benefits of our approach
Builds collaboration and removes barriers
Sharing the game experience helps to build productive relationships within, and between teams
Cultivates Holistic mindset and Strategic thinking
The holistic nature of the games builds the "big picture" understanding of corporate IT
Develops ITIL practice and process understanding
Our games are built around many common ITIL processes, enabling participants to experience them in action.
Improve your ITSM
New operational insights
By playing our games you will learn key ITSM success factors that can be directly applied to your organisation
Over the gaming session, new individual and collective insights emerge, leading to new ways of delivering business value with IT