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UPGRADE! level I

UPGRADE! develops a holistic understanding of IT for business, and a strategic thought process with a focus on value streams.

With level I of the UPGRADE! journey, you are introduced to the three foundation actions; Upgrade, Train and Tune. You focus on creating business value with these actions. You will be introduced to the nature of demand and how to manage its impact on cost.

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Relationship

The Relationship token, just below "Step 2" on yur board, allows you to engage with managers in head office. At the start of the game the token is inactive. it is activated, by flipping, once the Logistics solution is upgraded to level II. 

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Step 1: Obtain/build

At the start of the round is the obtain/build step. You receive 12 credits plus additional income for training performed (a) but must also pay for the workload needed to deliver and support your solutions and staff (b).

Add the resulting income to your money by right-clicking on the money counter to the left of your board and selecting the amount (c).

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Step 4: Perform actions
Train

During the training action, a user token is moved from your supply and placed above the solution in the chosen department (see above). Training will give an extra business value until the solution is further upgraded, then the token is flipped.

Training may increase the demand for IT resources.

Training requires 1 work effort.

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Step 5: Business value

After all actions have been performed, it is time to register the business value you have generated.

Add the value from tuning (1 point per tuned solution) to the value from the solutions. In this case we see one bronze level II, worth 1 point and a silver level II, worth 2 points- If you had failed to perform a planned action, you would lose 1 point.

Left click over the business value counter and add the appropriate number (4 in this case).

Workers

You are outsourcing the work needed to achieve your actions. When you use workers you reduce the worker count on the main board and pay the cost; 2 credits for planned and 4 credits for unplanned.

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Step 2: Engage

During the Engage step, you use your active relationship token to gain a bonus for the current round. In turn, according to the first player of the current round, each player places their active relationship token next to one of the key managers in head office (centre board), gaining their bonus. Each manager can only engage with one player.

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Step 4: Perform actions
Upgrade

You upgrade your initial level I solution to level II by selecting one of the solution shown on the main board, moving the tile to the solution area on your board, and paying the worker cost shown (bottom left of tile). To upgrade to level III, the tile is flipped and the additional worker cost payed.

The worker cost for an Upgrade action is from 2 to 5 worker effort.

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Final scoring

After collecting business value points on the last round, the final, end-of-game, scoring is added.

You receive an Upgrade bonus of 10 points if all 4 solutions have been upgraded to level III.

You also receive one business value point for every 2 credits you have available, rounded down.

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Demand

The workload demand represents the additional resources required to Deliver and Support your solutions and staff. You need to pay for used workloads at the beginning of the round.

Check your workload needs after each action.

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Step 3: Plan

In the planning step, assign from 0 to 3 of your planning tokens to the actions you plan to perform (a).

Add 1 business value point for each assigned planning token (b).

When you perform the action, in step 4, flip the action token by right-clicking on the action token and selecting "flip" (c).

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Step 4: Perform actions
Tune

Tuning a solution improves its performance, earning extra business value. Tuning a solution may also reduce the demand for IT resources, leading to a lower workload need.

The Tune action requires one work effort.

When a solution is tuned, a token is moved from your supply and placed to the left of the solution tile. Only a level II or III solution can be tuned.