Experiential learning through game-based, guided discovery

Trust-based

No fixed or

minimum fee

Discover IT service management

4 online modules of game-based learning

The course is designed for onboarding and for preparation for re-organisation or transformation programmes. 

A 12-hour course spread out over 4 modules developing a broad understanding of IT service management and the service layer of corporate IT. 

Each module features a session of guided discovery framed within our unique business simulation game, providing experiential learning and deep understanding.

1

2

3

4

The service desk

Continuous improvement and emergency change

Developing the next release and automation

Building a better service

The first module introduces the foundation of service management from service desk through to incident, problem and service request management. The module also introduces knowledge management and agile concepts.

Here we introduce the idea of continuous improvement to stabilise the service and to process any emergency changes that must be resolved to return the service to full function.

The development team come into its own in the third module with automation of service request handling and bringing in new releases of the service.

Experience leads to the creation of more backlog items. Also during this final module you will develop the skills profile of your team to best deliver the results you need

 

Trust-base approach

This online course is available to corporate clients only, and is provided with a trust-based approach. We believe in the value of our courses and enable our clients to set the fee at a level they consider appropriate, with no minimum level.

We strive to make each course as beneficial as possible to our clients. To this end, where possible, the course will be tailored to meet your specific requirements - this will be discussed in a preliminary Zoom session.